Privacy policy

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services.

Account information. We collect and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address).

Your Data. Our Services are designed as a simple way for you to store your files, video, audio, documents, comments, messages, and so on (“Your Files”), collaborate with others, and work across multiple devices and services. To make that possible, we store, process, and transmit Your Stuff as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Stuff with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity.

Contacts. You may choose to give us access to your contacts or calendar to make it easy for you, and your team if you’re a SIID Team user, to do things like share and collaborate, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our servers.

Usage information. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders, and sending and receiving electronic requests and other transactions). We use this information to provide, improve, and promote our Services, and protect SIID users. Please refer to our Help Center for more information about how we use this usage information.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here. We may also use third-party service providers that set cookies and similar technologies to promote SIID services. You can learn more about how cookies and similar technologies work, as well as how to opt out of the use of them for advertising purposes, here.

Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt-out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails, or update your preferences in the Notifications section of your personal account.

We may also collect information from you if you interact with SIID representatives at an event, download marketing or educational materials from our website, or contact a SIID representative. We may use the information you provide to send you additional marketing materials.

We sometimes contact people who don’t have a SIID account. If you receive an email and no longer wish to be contacted by SIID, you can unsubscribe and remove yourself from our contact list via the message itself.

Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent. For more information on the lawful bases for processing your data, please see our Help Center.

For more details on the categories of personal information that are included in the information above, please see our Help Center.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with SIID Technologies. SIID uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions. For a list of trusted third parties that we use to process your personal data and more details on the categories of personal information that we’ve disclosed, please see our Help Center.

Other users. Our Services are designed to help you expedite ediscovery, and early-case assessment, and collaborate with others. If you register your SIID account with an email address on a domain owned by your employer or organization, join a SIID Team, or collaborate with other SIID users, we may suggest you or your team as a potential collaborator to other users or teams. For example, if you interact with a person at a company, and that person frequently works with one of their coworkers, we may suggest you as a potential collaborator for that coworker. Collaborators and potential collaborators may see some of your basic information, like your name, SIID Team name, and profile picture. This helps you sync up with teams.

Certain features let you make additional information available to others. For example, if you view a file or folder shared from another SIID account user, we will share your identifying information such as name and email address, information on the device you used to view the content, and for how long you viewed content and what portion of the content you viewed with the owner of the file or folder.

Account Admins. If you are a user of a SIID Team, your administrator may have the ability to access and control your SIID Team account. Please refer to your organization’s internal policies if you have questions about this. If you aren’t a SIID Team user but interact with a SIID Team user (for example, by joining a shared folder or accessing files shared by that user), members of that organization may be able to view information about you (such as your name, email address, and profile picture) and your interaction with the SIID Team user (such as your IP address). If you share Your files with a SIID Team user, the administrator of the team account may have the ability to access and edit what you share.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of SIID or our users; (d) protect SIID’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

• Be transparent
• Fight blanket requests
• Protect all users, and
• Provide trusted services.

We will publish a Transparency Report as part of our commitment to informing you about when and how governments ask us for information. This report details the types and numbers of requests we receive from law enforcement. We encourage you to review our Government Request Principles for more detailed information on our approach and response to government requests.

How

Security. We continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.

User Controls. You can access, amend, download, and delete your personal information by logging into your SIID account and going to your account settings page. Learn more here about managing your account information generally, or click here to learn how to change your profile information.

Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. Learn more here. But please note: (1) there might be some latency in deleting this information from our servers and backup storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Use of Data from Google APIs. SIID’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Where

In the United States. To provide you with the Services, we are at this time only storing, process, and transmit data in the United States. Data may also be stored locally on the devices you use to access the Services.

SIID is subject to oversight by the U.S. Federal Trade Commission. We ask that you submit any privacy complaints directly to us via privacy@siid.ai. In the event your concern still isn’t addressed, you may be entitled to a binding arbitration under the U.S. Federal Trade Commission and its principles.

Your Control and Access of Your Data

You have control over your personal data and how it’s collected, used, and shared. For example, you can:

• Delete Your Files in your SIID account. You can learn more about how to delete files saved on SIID here.
• Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
• Access and take your data elsewhere. You can access your personal data from your SIID account and you can download a copy of Your Files in a machine-readable format as outlined here. You can also ask us for a copy of personal data you provided to us or that we’ve collected, the business or commercial purpose for collecting it, the types of sources we got it from, and types of third parties we’ve shared it with.
• Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.
  

If you would like to submit a data access request or object to the processing of your personal data, please email us at privacy@siid.ai. For more information on how to control and access your personal data, please see our Help Center.

SIID as controller or processor. If you reside in North America (the United States, Canada, and Mexico), SIID Technologies, LLC acts as your service provider. At this time, we are only providing access and service in North America.

Changes

If we’re involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Contact

Have questions or concerns about SIID, our Services, and privacy? Contact our Data Protection Officer at privacy@siid.ai. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.

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